Growing up, I remember so clearly my mother crying many times after hanging up the phone from taking care of business.
My mother was the type to kinda “go with the flow”, when it came to her business over the phone back in the day. If it wasn’t anything immediate she would take what ever they told her, but when it came to something she needed done now, she didn’t know the right questions to ask, and when she was rejected she’d cry and it would make me so MAD.
Can you imagine how I felt as a child, a person who knew how to express herself, knew what kind of questions I needed to ask in order to get business taking care of and couldn’t help or offend my mother? I hated when she cried. I remember saying, “When I get grown aint nobody gon make me cry”. I think back on this Life Lesson and I’m glad I got a chance to see her cry, because it helped me to learn how to take care of business. It made me strong to where I learned ways to communicate in order to get things done without cursing anyone out. Simply by knowing the right questions to ask.
When I got my first place, I remember thinking, I’m a mother now. I have to make arrangements over the phone, ask the right questions to get my business taken care of. I remember writing down questions I needed to ask before I made my phone calls, and each time they were answered AND UNDERSTOOD by me, I would go on to the next. If I didn’t understand I would ponder that question 3-4 different ways in order to get a true answer. I thought to myself, there is no way in the world that I’m going to hang up this phone and not have made progress. In person….. I’m nothing to toy with. I’m very very friendly and this is why I will not accept anything less than my business being taking care of.
I prefer in person, eye to eye contact. That way a person can understand MY ENERGY, MY PERSISTENCE, MY DIRECTNESS. I never ever ever, ask a person to go beyond the company policy to accommodate me. If you can do it, DO IT. Don’t give me the run a round, because I do ask for names, badge numbers, and phone numbers to your extension just in case I need to ASK MORE QUESTIONS. I’m not a pest, because I don’t want to stay on the subject no more than you do. If I’m speaking with you over the phone and I feel I’m not getting answers… TRUST AND BELIEVE…. I’M ON MY WAY UP THERE TO SEE YOU FACE TO FACE. I will never curse anyone out, and if that person cant/wont help me, then I’ll talk to a supervisor. Even with that, I ONLY talk to people who can get me results. PERIOD.
I watched my mother cry too many times in my childhood days. But I must add, TODAY.. .my Mother DO NOT PLAY. LOL LOL She says she learned from the best. All of her kids (4) are great communicators and baby when I tell you now…. SHE WILL EMBARRASS YOU, because she knows how to get her point across. Sometimes I have to walk away if we’re in a store or place of business LOL LOL . She wont stop until she get her questions ask. Its so funny because she has come along way. I’m proud of her.